Refund policy

This policy outlines the conditions and terms related to refunds for products sold by our company.

1. Refund After Delivery

Our company agrees to refunds or exchanges in exchange for the product, limited to within one week after the product's arrival, under the following conditions:

a) In the case of defects such as damage or malfunction of the product, we will bear the shipping cost and collect the product.
b) If the return is due to customer's preference (such as different from the image), a refund will be issued only if the product is unused, unopened, and all tags/labels and accessories are intact. The customer must bear the shipping cost in this case. However, items on sale or special sale items are excluded from refunds as stipulated in this clause.


2. Inquiries About Refunds

For inquiries regarding refunds, please contact us at renraku@yoshiraku.jp.
If you require immediate assistance via phone, please contact us at the number below.

●Inquiry via Email (Recommended)
renraku@yoshiraku.jp

●Inquiry via Phone (Weekdays 9:30-18:30)
075-874-4567

3. Relation to Terms of Use

a) This policy is part of the Terms of Use. Matters not specified in this policy are subject to the provisions of the Terms of Use and Delivery Policy.
b) In the event of a contradiction between the provisions of this policy and the Terms of Use, the provisions of this policy shall take precedence.

 

Established January 1, 2024